How to create FAQ page using HTML, CSS and JavaScript?

Hey learner,

In this article, we will introduce you to how to create an FAQ page using HTML, CSS, and JavaScript. All you have to do is simply use the below ready-made source codes and customise them according to your own needs.

What is Frequently Asked Questions?

Frequently Asked Questions is referred to as FAQs. It is a compilation of frequently asked questions and their responses found on a website or blog concerning a variety of topics, including hours, profits, shipping and handling, product details, and much more. Users can readily resolve the majority of their questions about that website by using the FAQs.

How to create FAQ page using HTML, CSS and JavaScript?

Simply use below codes and implement where you want.

HTML

<!DOCTYPE html>
<html>
<head>
<meta name="viewport" content="width=device-width, initial-scale=1">
<style>
.accordion {
  background-color: transparent;
  color: #444;
  cursor: pointer;
  padding: 18px;
  width: 100%;
  border: none;
  text-align: left;
  outline: none;
  font-size: 15px;
  transition: 0.4s;
}

.active, .accordion:hover {
  background-color: #6dd5ed;
}

.accordion:after {
  content: '\002B';
  color: red;
  font-weight: bold;
  float: right;
  margin-left: 5px;
}

.active:after {
  content: "\2212";
}

.panel {
  padding: 0 18px;
  background-color: transparent;
  max-height: 0;
  overflow: hidden;
  transition: max-height 0.2s ease-out;
}
</style>
</head>
<body>
<h2>FAQs</h2>
<button class="accordion">Section 1</button>
<div class="panel">
  <p>Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.</p>
</div>
<hr/>
<button class="accordion">Section 2</button>
<div class="panel">
  <p>Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.</p>
</div>
<hr/>
<button class="accordion">Section 3</button>
<div class="panel">
  <p>Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.</p>
</div>
<hr/>
<script>
var acc = document.getElementsByClassName("accordion");
var i;

for (i = 0; i < acc.length; i++) {
  acc[i].addEventListener("click", function() {
    this.classList.toggle("active");
    var panel = this.nextElementSibling;
    if (panel.style.maxHeight) {
      panel.style.maxHeight = null;
    } else {
      panel.style.maxHeight = panel.scrollHeight + "px";
    } 
  });
}
</script>
</body>
</html>

How this FAQs look alike?

This is the output of above source code:

Creating Effective FAQs: A Step-by-Step Guide

Well-crafted FAQs can save time for both customers and support teams, reduce customer frustration, and improve overall customer satisfaction. Here's a step-by-step guide to creating effective FAQs:

1. Identify Common Questions:

Analyze customer support data: Review past support tickets, emails, and phone calls to identify recurring questions.
Conduct surveys or polls: Ask customers directly what their most common questions are.
Monitor social media: Keep an eye on social media platforms to see what questions customers are asking publicly.

2. Gather Relevant Information:

Research and gather accurate answers: Ensure that the information you provide is correct and up-to-date.
Use clear and concise language: Avoid technical jargon and write in a way that is easy to understand.
Provide context: Explain the background or reasoning behind the answers, if necessary.

3. Organize FAQs:

Categorize questions: Group similar questions together into logical categories.
Use a hierarchical structure: Create a clear and easy-to-navigate structure, such as a FAQ tree.
Prioritize questions: Place the most frequently asked questions at the top of the list.

4. Write Clear and Concise Answers:

Be direct and to the point: Avoid unnecessary details or fluff.
Use bullet points or numbered lists: Break up long answers into smaller, more digestible chunks.
Provide links to additional resources: If necessary, direct customers to relevant articles, guides, or support pages.

5. Review and Edit:

Proofread carefully: Check for spelling, grammar, and punctuation errors.
Test readability: Ensure that the FAQs are easy to understand for a wide audience.
Seek feedback: Get input from colleagues or customers to identify any areas that need improvement.

6. Make FAQs Accessible:

Publish FAQs on your website: Make them easily accessible from your homepage or a dedicated FAQ page.
Link to FAQs from relevant pages: Include links to FAQs in product descriptions, support articles, and other relevant content.
Optimize FAQs for search engines: Use relevant keywords and meta descriptions to help customers find your FAQs through search engines.

By following these steps, you can create FAQs that are informative, helpful, and easy to use. Effective FAQs can significantly improve your customer experience and reduce the burden on your support team.